Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• WhatsApp number
• Country of residence
• Date of birth

Medical & Health Information

• Symptoms and medical history
• Diagnostic imaging (MRI, X-rays, CT scans)
• Bloodwork and laboratory results
• Prior treatments and medications
• Consultation notes voluntarily provided by you

Technical Information

• IP address
• Browser/device type
• Cookies and analytics data
• Pages visited and session duration

Communication Data

• Emails
• Contact forms
• WhatsApp conversations
• SMS communications
• Consultation requests

2. How We Use Your Information

We may use your information to:

• Evaluate your eligibility for regenerative medicine protocols
• Coordinate consultations and appointments
• Respond to inquiries and support requests
• Provide treatment recommendations
• Improve our website and patient experience
• Send administrative or educational communications
• Conduct analytics and performance monitoring
• Comply with legal and medical obligations

We do NOT sell or rent your personal data.

3. Legal Basis for Processing

We process personal data based on:

• Your explicit consent
• Medical and healthcare service provision
• Contractual necessity
• Compliance with legal obligations
• Legitimate business interests including security, fraud prevention, and service optimization

You may withdraw consent at any time by contacting us.

4. Medical Disclaimer

The information provided on this website is for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Stem cell therapies, regenerative medicine protocols, exosome therapies, peptide therapies, and longevity treatments may not be appropriate for all individuals. Results vary significantly between patients.

No guarantees, warranties, or promises are made regarding outcomes, recovery timelines, symptom improvement, or treatment effectiveness.

Nothing on this website should be interpreted as a guarantee of cure or definitive medical outcome.

All patients must undergo proper medical evaluation before being considered candidates for treatment.

5. International Patients & Medical Travel

Dr. Joaquí Regenerative Health serves international patients seeking regenerative medicine services in Medellín, Colombia.

Patients are solely responsible for:

• Travel arrangements
• Visa requirements
• Local transportation
• Lodging accommodations
• Follow-up care coordination in their home country

Medical recommendations provided remotely do not establish a physician-patient relationship until formally accepted and evaluated by our medical team.

6. Telemedicine & Remote Communications

By submitting forms or communicating with us electronically, you acknowledge and consent to:

• Telemedicine-related communications
• Electronic transmission of medical information
• Communication through email, WhatsApp, SMS, and digital platforms

While we implement security measures, electronic communications may carry inherent privacy risks.

7. SMS, WhatsApp & Marketing Consent

By providing your phone number, you consent to receive:

• Appointment confirmations
• Follow-up communications
• Educational information
• Customer support messages
• Treatment-related updates

Message frequency may vary. Standard carrier rates may apply.

You may opt out at any time by replying:

• STOP
• UNSUBSCRIBE
• REMOVE

We do not sell phone numbers or SMS data to third parties.

8. Sharing of Information

We may share information with:

• Authorized medical professionals
• Diagnostic or laboratory partners
• Secure technology providers
• Appointment and CRM systems
• Legal authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

9. Data Security

We implement commercially reasonable safeguards including:

• SSL encryption
• Restricted access controls
• Secure cloud infrastructure
• Internal confidentiality protocols
• Periodic security reviews

However, no system can guarantee absolute security.

10. Data Retention

We retain data as follows:

• Consultation inquiries: up to 24 months
• Medical records: according to applicable Colombian healthcare regulations
• Analytics data: up to 26 months
• Marketing communications: until consent is withdrawn

11. Your Rights (Habeas Data)

Under Colombian Law 1581 of 2012, you may:

• Access your personal data
• Request corrections
• Request deletion where legally permissible
• Withdraw consent
• File complaints with the Superintendencia de Industria y Comercio (SIC)

Requests may be submitted to: info@drjoaqui.com

12. Intellectual Property

All website content including logos, branding, videos, graphics, protocols, educational materials, copywriting, and medical content is the intellectual property of Dr. Joaquí Regenerative Health and may not be reproduced without written consent.

13. Limitation of Liability

To the maximum extent permitted by law, Dr. Joaquí Regenerative Health shall not be liable for indirect damages, travel disruptions, treatment dissatisfaction, interpretation of website information, or medical decisions made without formal physician evaluation.

Use of this website is at your own discretion and risk.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.

15. Contact Information

Dr. Joaquí Regenerative Health

Medellín, Antioquia, Colombia

Phone: +57 300 708 6499

Email: info@drjoaqui.com

Website: drjoaqui.com